Refund Policy

We want you to love your order from Stride Sign Co. Every sign is custom-made specifically for your business, which means we are unable to accept returns or offer refunds once production has started.

Cancellations

If you need to cancel your order, please contact us before production begins. Production typically begins within 1–2 business days of placing your order and may begin sooner after your design proof has been approved.

Once your order has entered production, it cannot be canceled, changed, returned, or refunded.

Custom Design Approval

Before production, you will receive a design proof for approval. Please carefully review your proof, including your logo, colors, spelling, layout, orientation, and other design details.

Production will not begin until your design proof has been approved.

Once you approve your proof, your sign will be produced according to the approved design. Stride Sign Co. is not responsible for errors or design details that were present in a customer-approved proof.

Refunds & Returns

Because every Stride sign is personalized and made to order, all sales are final once production begins.

However, we stand behind the quality of our products. If your order arrives damaged, defective, or different from your approved design, please contact us within 7 days of delivery.

We’ll review the issue and work with you toward an appropriate solution, which may include troubleshooting, a replacement, or another resolution depending on the circumstances.

Please include your order number and clear photos of the sign, packaging, and any damage or defect when contacting us.

Full Refund Requests

If your sign arrives damaged, defective, or incorrect and a full refund is approved instead of a replacement, please keep both the sign and its original packaging.

We may require the sign to be returned before an approved refund can be issued. Do not discard, alter, or dispose of the sign or packaging while your claim is being reviewed.

Unless otherwise agreed to by Stride Sign Co., customers are responsible for return shipping costs and Stride Sign Co. does not provide prepaid return labels.

Any refund eligibility will be determined after we review the reported issue and supporting photos.

Damage During Shipping

Please inspect your sign as soon as it arrives. If you notice shipping damage, contact us within 7 days of delivery and provide photos of:

The damaged sign
The shipping box and packaging
Any visible damage to the exterior of the package
Your order number

Please keep all packaging until your claim has been resolved, as it may be required when processing a shipping damage claim.

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Refund policy